Privacy Policy – Green View Therapies

Effective Date: 10th September 2-25

Green View Therapies (“we”, “us”, “our”) is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your data in line with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Green View Therapies is a sole trader massage therapy business based in the UK.
Contact Details:

  • Email: greenviewtherapies@gmail.com

  • Phone: 07949772713

  • Address: 2 Panhard Drive, Gressenhall, Norfolk, NR20 4FG

Our Data Protection Officer (DPO) is Amy Donelan.

2. Information We Collect

We collect the following information to provide safe and effective massage therapy services, in some instances this information is required for insurances purposes too:

Personal Information (lawful basis: contract / legitimate interest):

  • Name

  • Address

  • Email

  • Phone number

  • Date of birth

Health Information (lawful basis: explicit consent):

  • Medical history

  • Injuries or conditions

  • Allergies

  • Current medications and treatments

  • Other information relevant to provide safe massage treatment

Payment and Accounting Information (lawful basis: contract / legal obligation):

  • Payment details (processed securely via PCI-compliant providers)

  • Invoices and receipts

Marketing Information (lawful basis: consent):

  • Email address and phone number if you subscribe to newsletters or promotional information

3. How We Use Your Information

We use your data to:

  • Provide massage therapy services safely and effectively

  • Communicate with you regarding appointments or treatment plans

  • Process payments and maintain financial records

  • Comply with legal obligations (tax, accounting)

  • Comply with the insurance providers policies

  • Send optional marketing communications if you consent

We will never sell your information to third parties.

4. How We Store and Protect Your Data

  • Health and personal information is stored securely in password-protected systems or locked physical files.

  • Online forms use HTTPS encryption.

  • Access is limited to Green View Therapies and authorised service providers.

  • Third-party services (booking systems, email providers, payment processors) are GDPR-compliant and operate under Data Processing Agreements.

Retention:

  • Client records and health information: up to 10 years (for insurance and accounting purposes)

  • Marketing consent: until withdrawn

  • Other data: as necessary for the purpose it was collected

5. Your Rights Under GDPR

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (the “right to be forgotten”)

  • Restrict processing of your data

  • Object to processing

  • Request data portability (where applicable)

  • Withdraw consent at any time for marketing or health data

To exercise any of these rights, contact us at greenviewtherapies@gmail.com or 07949772713.

6. Sharing Your Information

We only share your information when necessary:

  • With third-party service providers (booking systems, accountants, payment processors)

  • Where legally required (tax, insurance, or law enforcement)

All third parties are GDPR-compliant and bound to keep your data secure.

7. Cookies and Website Use

Our website may use cookies to improve your browsing experience. Cookies do not collect personal health data. You can manage or disable cookies in your browser settings.

8. Data Breach

In the event of a data breach:

  • We will assess and contain the breach immediately

  • Notify the UK Information Commissioner’s Office (ICO) within 72 hours if required

  • Inform affected clients if their personal or health information is at risk

9. Consent on Forms

  • For health information, you must provide explicit consent before we collect your data (via a checkbox or signature).

  • For personal information (name, email, phone, DOB), no explicit consent is required, but clients are informed of the use of their data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and provided to clients on request.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:

Green View Therapies
Email: greenviewtherapies@gmail.com
Telephone: 07949772713
Address: 2 Panhard Drive, Gressenhall, Norfolk, NR20 4FG